newzealandgames.com 
Responsible Play
Gaming should always be a fun and enjoyable experience. Stay safe while playing—learn the best practices with us!
Responsible Play Tools
ID Verification
Ensuring players meet age and identity requirements is crucial for responsible gaming. Verification helps prevent underage gambling and safeguards user accounts.
To complete ID verification, submit a government-issued identification document such as a passport or driver’s license. This process typically takes a few minutes and is required to access full account functionalities.
Spend Limits
Manage your spending by setting financial limits to prevent gambling from impacting your finances. Adjust these limits anytime to suit your budget.
You can set daily, weekly, or monthly limits on deposits, wagers, or total losses. Once a limit is reached, you cannot exceed it until the restriction resets.
Take a Break
Need a break from gaming? Use this feature to temporarily restrict your account and better manage your gaming habits.
During this time, you won’t be able to log in or place bets. Break durations can range from 24 hours to several months, depending on your preference.
Lock Games
Limit access to specific games or categories to promote responsible play and stay in control of your gaming experience.
You can restrict access to specific game types, including slots, table games, or live casino, for a set period. These games will remain unavailable until the restriction expires.
Frequently Asked Questions
How does the ID verification process work?
Players are required to provide valid identification documents to verify their age and identity, ensuring compliance with gaming regulations.
Can I change my spending limits?
Yes, you can adjust spending limits in your account settings. Some changes may require a cooling-off period before taking effect.
What happens when I take a break?
Your account will be temporarily restricted, preventing access to games and deposits during your selected break period.
How do I lock certain games?
In your account settings, select the games you want to restrict access to, helping maintain responsible gaming habits.
What steps should I take if I suspect I have a gambling problem?
If gambling is impacting your life negatively, consider seeking professional support. Many organizations provide assistance, and responsible gaming tools can help you manage access.
Helpful Contacts
If you or someone you know needs help, various organizations provide resources and support.
Problem Gambling NZ
Visit gambleaware.org or call 0808 8020 133 for support.
Gamblers Anonymous
Visit gamblinghelpline.co.nz or call 0800 654 655 for assistance.